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Customer Service Coordinator

£20000 - £24000/annum Enhanced Pension Contri

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Position:
Customer Service Coordinator - LATE NIGHT SHIFT Location:
Loughborough, Leicestershire Salary:
£20,000 - £24,000 p/a IMMEDIATE START Hours:
LATE NIGHT SHIFT 10.00pm to 6.00am Benefits:
33 days holiday per year, car parking, enhanced pension contributions My client is a fashion retailer with coverage across Europe and the USA based near Loughborough, Leicestershire. As their Customer Service Department is expanding, they are searching for an experienced customer service coordinator to join the business.

There are also structured career progression opportunities as they will always promote from within. Key duties for a Customer Service Coordinator in Leicestershire will include: * Allocating work for the team * Supporting and coaching the team * Managing customer escalations * Assisting with work force planning * Supervising the team‘s performance and efficiency * Weekly meetings with Customer Success Supervisor to report on work and the team‘s performance * Dealing with customer queries, product queries, etc.

via telephone and email * Processing exchanges and refunds and * Tracking orders Skills and experience required for a Customer Service Coordinator in Leicestershire: * 2 years customer service team leader/ supervisor experience * Extensive customer service experience * Extensive call centre experience * Excellent communication skills (spoken and written) * The ability to liaise and communicate with all levels of colleagues and customers * First class listening skills and a thoughtful, considered approach to all customer calls * High levels of literacy and numeracy * Experience of supervising late shifts is preferred * Must be able to work LATE NIGHT SHIFT 10.00pm to 6.00am Apply by sending your up to date CV with a covering letter outlining why you are right for this role. Due to the volume of applicants, if you do not receive a reply within 7 day then your application as bee unsuccessful.

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Key details
  • Salary: £20000 - £24000/annum Enhanced Pension Contri
  • Where: Loughborough, Leicestershire
  • Hours: Full Time
  • Type: Permanent
  • Catagory: Customer Services
Based in the United Kingdom

You must have a legal right to work in the UK before applying for this role.

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